Privacy Policy

Privacy Policy

Effective Date: 18/04/2025

Reclaim Advocacy CIC (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Reclaim Advocacy CIC is a registered Community Interest Company providing advocacy and safeguarding support. We are registered with Companies House and may be required to register with the Information Commissioner’s Office (ICO).

Contact Details:

60B Tacklee Road

Yapton

BN18 0HB

Email: info@reclaimadvocacy.org

2. What Data We Collect

We may collect and process the following types of personal information:

• Name, contact details (email, phone, address)
• Date of birth and demographic information
• Health or disability information (with explicit consent)
• Case-related notes and advocacy records
• Emergency contact information
• Website usage data (e.g. IP address, browser type, page interactions)

3. How We Use Your Data

We use your personal information to:

• Provide advocacy services tailored to your needs
• Respond to enquiries, referrals or complaints
• Maintain records in line with our legal and professional obligations
• Improve our services and report on outcomes (anonymously)

We will only collect and use your data when we have a lawful basis, including:

• Your consent
• Our legal obligations
• Our legitimate interest in providing effective advocacy
• Protection of your vital interests in urgent cases

4. Sharing Your Information

We will never sell your data. We may share your data when necessary with:

• Medical, legal, or safeguarding professionals (with consent or legal duty)
• Emergency services if you or someone else is at risk
• Statutory bodies when required by law

We always aim to discuss and agree information-sharing with you first, unless doing so would place someone at risk.

5. Data Storage and Retention

We store data securely using encrypted systems and password protection. We retain case information for a maximum of 7 years, unless a different timeframe is required by law or regulatory guidance.

6. Your Rights

Under data protection law, you have rights to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

For any requests, please contact us at: info@reclaimadvocacy.org

7. Cookies and Website Analytics

Our website may use cookies to track visits and improve user experience. You can accept or reject cookies through your browser settings.

8. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

Questions?

If you have any concerns about your personal data, contact:

Data Protection Lead

info@reclaimadvocacy.org